GLOMARIZATION, ESQ.: "Hi, I'm calling to find out why I haven't heard back about a call I made last week. I have an e-mail here that says I would get a response by Friday or Monday."
LOAN SERVICER CSR: "Oh. We've had a snowstorm and a lot of the phone reps couldn't make it in--"
GLOMARIZATION: "Well, ma'am, we had a lot of snow here in Philadelphia, too."
Pause.
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